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Return Policy

Returns and Refunds Policy

 

If you would like to return or refund your order please contact us for authorisation before sending any items back, without this we are not able to process any requests

If you are not entirely happy with your purchase you can return your item/s within 28 days of delivery, for a full refund to the original payment. Please note we do not refund postage of non-faulty goods, this includes the return or original.

Item/s will need to be sent back in their original packaging, we do not accept liability for any goods that do not reach our warehouse. It is therefore advised that any goods you return are done so via a tracked delivery service and that you retain the proof of postage.

If when you receive your purchase it is either faulty or damaged, then you have up to 30 days to reject the goods, from the date of purchase, and return it to our warehouse to receive a full refund.

You have a duty to take reasonable care of our goods and they remain your responsibility until they arrive safe and sound at our warehouse.

We reserve the right to inspect all goods that are returned to us, if goods are returned damaged or not in their original packaging we reserve the right to refuse a refund or exchange.

Once we have received the product(s) and inspected the goods, a refund will be credited to the payment card account within 2 weeks. Please note that we are not liable for the time it takes for your bank to credit your account and cannot take responsibility for any bank charges that you may incur during the process.

 

We aim to respond to all enquires within 72 working hours, emails are dealt with in the order in which they are received. Please note if you repeatedly email within this time frame your enquiry will be time stamped with your most recent email time and this email then becomes the most current which means it will be the email that will be responded to within 72 hours . To ensure a response within this time frame please wait the initial 72 working hours from sending your last email before sending a chase email. Thank you

Please note email working hours are monday - friday 9 am - 6pm .

Phone lines are open 9am to 4pm weekdays, we are not open on weekends or bank holidays.

Telephone:
t : 01455 613899

Returns enquiries :info@groundlevel.co.uk
Home Stores Group

Unit B1 & B3 The Rise,

Moat Way Ind Est,

Barwell

Leicestershire

LE9 8EY

 

This does not affect your statutory rights

Contact Us

Home Online Stores T/a Groundlevel.co.uk
Unit B1
The Rise
Moat Way Industrial Estate
Barwell
LE9 8EY

Info@groundlevel.co.uk

About Us

Groundlevel.co.uk was born out of a desire to become the uk's number one online retailor for homewares and home textiles , our ethos is very simple we offer the latest trends in a great range of home & garden products combining not only value ranges but also pure luxury all at the most competitive prices available anywhere on the web.
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